Maintenance, support and documentation as part of the offer
Delivering hardware is not enough - you also need to consider and offer ILS services (service, spare parts, lifecycle documentation, support structures).
Lifecycle costs and planning must be considered. In tenders or contracts, the evaluation is based not only on the purchase price, but also on the total costs over the entire service life, planning, logistics, maintenance, obsolescence management, etc.
OEMs must take these aspects into account from the outset. OEMs that meet STANAG/ILS standards are preferred suppliers for NATO countries or join projects – this can secure market access and long-term orders.
